Shipping policy
Shipping Policy
This Shipping Policy applies to all products across MO Living, MO Kitchen, and MO Pets.
Order Processing & Production
All of our products are made to order.
Once your order is placed, it is sent into production before being shipped.
Please allow 2–5 business days for production before your order is dispatched.
Shipping Times
Shipping times vary depending on your location and the fulfillment partner used.
Estimated delivery times (after production):
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Australia: 3–7 business days
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United Kingdom: 3–7 business days
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United States: 3–7 business days
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Rest of World: 7–21 business days
These timeframes are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and vary based on:
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Product type
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Destination
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Order size
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Delays & Carrier Issues
We are not responsible for delays caused by:
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Shipping carriers
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Customs processing
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Weather events
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Incorrect or incomplete delivery information provided at checkout
If your order is delayed beyond the estimated timeframe, please contact us and we will assist where possible.
Incorrect Addresses
Please ensure your shipping address is correct at checkout.
We are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
If your order is marked as delivered but cannot be located, please contact your local carrier first.
If you are unable to resolve the issue, contact us and we will review the situation on a case-by-case basis.
International Orders & Customs
International orders may be subject to customs duties, taxes, or import fees imposed by your local authority. These charges are the responsibility of the customer.
Contact Us
If you have any questions about shipping or delivery, please contact us at: